coco and peach pouches

faq/returns/exchanges

Jewelry Care

All coco+peach jewelry should be preserved by avoiding contact with cleaning agents, beauty products, water and chemicals. We do not recommend wearing your jewelry in the shower, on the beach or poolside. To best care for your treasures, store the jewelry in a cloth bag for further protection. 

Shipping + Handling

Our in-stock items will take 1-3 business days to process prior to shipment. If you wish to order any out of stock items, you can email us (email below) with questions. Processing time and anticipated shipping date is typically within 3 days of your order being placed. Packages within the U.S. and Puerto Rico will be shipped via USPS Priority Mail. Shipping is always free!

*DUE TO THE CURRENT PANDEMIC, WE ARE EXPERIENCING DELAYS IN PACKAGE DELIVERY BY THE USPS AND YOUR PACKAGE MAY NOT ARRIVE WITHIN THE TYPICAL 3 DAY PERIOD IT NORMALLY WOULD.


For further assistance on shipping, email us at help@cocopeachjewelry.com which is available 8 am– 5 pm CST, Monday-Friday, excluding holidays.

Returns

If you are unsatisfied with your purchase, we will accept returns on all unworn items that are within their original condition within 30 days of purchase. Please note that you will be responsible for the shipping and handling fees when returning any items. And hey, we are a small business and do not pay for your shipping charges.

*WE ASK THAT YOU EMAIL US PRIOR TO MAILING A RETURN.
Our email is: help@cocopeachjewelry.com

Please ship your items back to:

coco + peach jewelry

3750 N Kedzie Avenue

PO Box 18126

Chicago, Illinois 60618

Please allow 4-6 business days for your return to be authorized. Once a return is authorized, we will email you with further information. Please note that we do not offer exchanges at this time. For further questions on returns, please contact us at help@cocopeachjewelry.com available 8 am– 5 pm CST, Monday-Friday, excluding holidays.

Contact Us

Have a question? Please feel free to contact us at help@cocopeachjewelry.com available 8 am– 5 pm CST, Monday-Friday excluding holidays. Emails delivered outside our office hours will receive a response the next business day and in the order the emails are received.